Delivery Policy
Last updated 22 July 2026
There’s nothing to ship. A walk is digital: the moment your payment is confirmed, we email you a link and a code to start. Nothing is posted to you.
How your walk is delivered
Deja Clue City walks are digital products delivered electronically — there is no physical shipment and no shipping fee. As soon as we receive confirmation of your payment (normally within seconds), we send an email to the address you paid with, containing:
- a private link that opens your walk on whatever phone you tap it from, and
- a short code (a word and five digits) you can use to resume on any phone.
Open the link when you’re ready to start — ideally standing at the first landmark. Your guide then delivers each stop to your phone as you reach it.
If the email doesn’t arrive
Check your spam or promotions folder first. If it’s still missing, go to Resume and enter the email you paid with — we’ll re-send the same link — or your code if you have it. Still stuck? Email support@dejacluecity.com and we’ll sort it out.
Validity
- Please use your walk within 48 hours of purchase — it’s a live, in-city experience, so it’s best walked soon after you buy.
- Can’t make that window, or the weather turns? Contact us and we’ll reschedule or extend you, free.
- Once you start, you can pause and pick up where you left off — lose signal or hand the phone to a teammate and resume without losing your place.
Playing on more than one phone
Your ticket is for one team, not one phone. Share your link or code with your teammates up front — up to 5 phones can play together. If a battery dies or a teammate wants to take over, open Resume on the other phone and enter your code — you’ll pick up at the same stop, with the same progress. This is also how you recover if you lose or clear the original phone.
Requirements
You’ll need a smartphone with a modern web browser and a mobile data connection. No app install is required. The walk keeps your place if you briefly lose signal.